WEBSITE PRIVACY POLICY

BAY STRATA PTY LTD (ACN 099 553 045)
Bay Strata Pty Ltd (ACN 099 553 045)(we, us, our) is committed to complying with its obligations under the
Privacy Act 1988 (Cth) (the Act). The Act allows personal information to be collected, used and disclosed for the
purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with
this website.

We also have a privacy policy which details our policy in connection with our strata agency business. A copy of
this privacy policy can be accessed here https://baystrata.com.au/privacy-statement/

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users
of any changes to it by posting the revised, updated or replaced Privacy Policy on this website.  Any changes to it
take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

What information do we collect?

We may collect personal information from you when you visit our website, make an enquiry, request information,
subscribe to updates, or otherwise interact with our services. The types of personal information we may collect
include:

• Your name
• Email address
• Telephone or mobile number
• Postal address
• Property details (such as buying, selling, leasing, or managing preferences)
• Details of enquiries, feedback, or communications you submit
• Information you provide through online forms
• Technical information such as IP address, browser type, device information, and website usage data
  (collected via cookies and analytics tools)

We do not collect sensitive information unless it is required by law or you have given your consent.

Why do we collect this information?

We collect personal information for purposes directly related to our real estate services, including to:


• Respond to enquiries and requests for information
• Provide strata services
• Communicate with you about strata properties or services you have requested
• Send marketing communications, newsletters, or property alerts (where you have opted in)
• Improve our website functionality, services, and user experience
• Maintain business records and comply with legal and regulatory obligations
• Administer contracts, agreements, and client relationships

We only collect personal information that is reasonably necessary for our business activities and take reasonable
steps to ensure it is accurate, complete, and up to date.

Automated Decision Making (ADM)
Automated Decision Making (ADM) is when:

(a) we use a computer program to make, or do a thing that is substantially and directly related to making, a
decision; and
(b) the decision could reasonably be expected to significantly affect the rights or interests of an individual;
and

the kinds of personal information used in the operation of such computer programs are:
o Identification information, such as name, date of birth, and contact details (email address,
telephone number, address).

o Financial and other information relevant to assessing rental applications or eligibility for
services.
o Usage and interaction data, such as website activity, form submissions, timestamps, IP
address, device or browser information, and interaction with listings or online tools.
o Risk and eligibility indicators, derived data generated by ADM systems, such as scoring or
ranking indicators used to assist with application assessment, fraud prevention, or service
eligibility.

ADM systems are used to assist with tasks such as processing enquiries, assessing rental applications,
prioritising responses, and improving service efficiency. Final decisions that have legal or significant
effects are not made solely by automated processes and may involve human review.
the kinds of such decisions made solely by the operation of such computer programs are:

o None

the kinds of such decisions for which a thing, that is substantially and directly related to making the
decision, is done by the operation of such computer programs are:

o None

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with
the Act, including:

• providing services and customer support, including service updates;
• maintaining and updating our records;
• comparing information for accuracy, and verifying it with third parties; and
• providing information as authorised or required by law or a relevant government body or authority.

Overseas disclosure

We do not disclose personal information overseas.

We may use cloud storage and IT servers that may be located overseas to store the personal information we
hold. As electronic or networked storage can be accessed from various countries through an internet connection
it is not always practical to know in which country information about an individual may be held.

Please note that in some cases countries to which we transfer information may not have laws or binding schemes
that have the effect of protecting your information in a way that overall is at least substantially similar to the way
in which the Australian Privacy Principles protect your information, and there may not be any mechanism or
binding scheme that you can access to take action to enforce legal protections.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website. This
website does not, therefore, collect personal information about people who generally access it except in the
circumstances described above.

Please note that we may not be able to provide you with some or all of our services if you are anonymous or use
a pseudonym.

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever
a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that
users have accessed while using the website. The cookie also allows data to be inputted into a form or template
and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the
user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by
the server that placed it there during a subsequent visit to that same server. Their exact behavior is server
specific.

When users visit this website, our server may log certain information, including the type of browser and operating
system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the
referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the
address of the pages accessed and the documents downloaded. This information is generally only for internal
statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information
into our website) is treated in accordance with this Privacy Policy.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse,
loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage. As electronic or
networked storage can be accessed from various countries through an internet connection it is not always
practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities. However, no transmission of information over the
internet can be guaranteed to be completely secure and we do not warrant the security of any information
transmitted to us over the internet.

Links to other websites

This website may contain links to other websites. We are not responsible for the privacy practices or the content
of those websites. This Privacy Policy does not extend to those linked websites.

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by
users of this website for marketing and research purposes, to analyse and improve products, benefits and
services and to inform users of products, services and benefits provided by us, our related entities, suppliers or
sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told
us, not to. If a user does not wish to receive any information about such products, services and benefits they
can contact the Privacy Officer (details specified below). We will not use your sensitive information for these
purposes without your consent.

Accessing your Personal Information

Users of the website whose information we either collect, use or disclose have the right to request access to any
personal information held by us which relates to them, unless we are permitted to withhold that information. We
may charge a reasonable fee where access to personal information is provided. Any requests for access to a
user’s personal information should be made in writing to the Privacy Officer (details specified below). The user
also has the right to request the correction of any personal information which relates to them that is inaccurate,
incomplete, irrelevant, misleading or out-of-date.

If the user requires any further information about our management of personal information or has any queries or
complaints, they should contact:

Att: Privacy Officer
Bay Strata Pty Ltd
Address:  1/426 Princes Highway, Rockdale NSW 2216
Email:   admin@baystrata.com.au

The Office of the Information Commissioner can be contacted as follows:
Phone enquiries 1300 363 992
Mon–Thurs
10am–4pm AEST/AEDT

Online enquiries Enquiry form
Post GPO Box 5288
Sydney NSW 2001
Fax +61 2 9284 9666

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has
read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal

information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal
information for the purposes specified in this Privacy Policy.

Changes to this Privacy Policy

We may amend this Website Privacy Policy at any time, and the current version will be available on our website.

• by notices or information issued to us pursuant to sec. 22 of the Strata Schemes Management Act 2015 (‘the Act’);
• via baystrata.com.au, deft.com.au or other online sites operated by our company or our bankers; and
• under any other agreement or arrangement.

This Privacy Statement will also apply to any information about you that is provided to us by someone else such as your solicitor or real estate agent.