Payment options
Online
Pay with DEFT
Pay from your pre-registered bank account or credit card.
BPay
Biller Code is 96503
Contact your participating financial institution to make a BPAY payment directly from your cheque or savings account. Enter your DEFT Reference Number as shown on the front of your levy payment notice.
In Person
Pay in-store at Australia Post via EFTPOS or cheque using the barcode found on your levy notice.
Update Your Contact Details
Have you recently changed your phone number, address, or email?
You can update your contact information by completing the form on our website, or by email to strata@baystrata.com.au.
Keeping your details up to date ensures you receive important communications about your property and allows us to contact you quickly in case of emergencies.
Late Payment Fees
In accordance with legislation, interest is charged at 10% per annum on all overdue levies.
An arrears processing fee may also be applied each time a recovery action is initiated by your scheme, including the issuing of overdue levy notices.
Arrears Notices & Interest Charges
Maintaining a consistent and reliable cash flow is essential for all strata, neighbourhood, and community title schemes. These funds support critical services such as insurance, electricity, water usage, and cleaning.
Unlike utility providers, strata and community schemes cannot suspend services to owners who fall behind on levy payments. As a result, legislation provides mechanisms to ensure levies are paid on time.
Under the Strata Schemes Management Act 2015 and the Community Land Management Act 1989, schemes are entitled to charge interest on overdue levies and recover costs associated with arrears management and debt collection. These provisions ensure that compliant owners are not unfairly burdened by unpaid contributions.
Arrears Recovery Process
If levies remain unpaid past the due date, administrative processes are initiated to recover the outstanding amount.
Arrears processing fees may include costs such as printing, stationery, postage, and administrative labour.
For more significant debts, the Owners Corporation or Community Association may engage a debt collection agency or solicitor. Any associated recovery costs may also be charged back to the lot owner.
Disputing Fees
If you believe any charges have been applied incorrectly, you may request a review by submitting a motion at the next general meeting of the Owners Corporation.
All outstanding fees must be paid in full before submitting a motion for review.
Payment Plans
If you are experiencing financial difficulty, please contact our office to discuss a payment plan.
Phone: 02 9599 6555
Email: strata@baystrata.com.au
We can assist by seeking approval from your strata committee or Owners Corporation to help you manage your arrears.